Jay Friedman - Principal
Jonathan's Fine Jewelers
I have been in the Jewelry business my entire life and the one area that seems to have always be an after thought in the industry is software. We have had several systems that were not user friendly and never did exactly what we needed them to do. We are an upstairs jeweler that does a combination of wholesale and retail and needed an inventory system that could handle both.
We were introduced to Diamond Track Online by another company who we have done business with for many years and decided to give a new software yet another try. We have now had the Diamond Track system for almost a year and couldn’t be happier. Its EXTREMELY user friendly, I can access it anywhere I can get cellular or internet service and the customer service is awesome. Any issues we have had have been given immediate attention and the staff is always making upgrades to the system which they alert you to quickly.
Feel free to email me if there are specific questions. Jay Freedman, Jonathan’s Fine Jewelers, Houston, Texas.
We are big fans of the Diamondtrack Online edition. To have access to our company's daily workings and being able to complete tasks easily while on the go have been huge improvements to the way we are able conduct business and communicate with each other.
We've had a pretty seamless transition to the online edition from the desktop version and are very happy with our decision. I would recommend this product for anyone looking to upgrade their organizational patterns and certainly anyone looking to expand their business. Having more time to put towards ideas instead of common task work is essential and DT-Onine helps us do that
We are thrilled with DIAMOND TRACK Online and are very happy we chose it. The software is exceptional, the best in its class. It does everything it is supposed to do and more. Many of our clients use DIAMOND TRACK Online as well which makes it much easier to work since we all use the same memoing and invoicing methods, and can quickly exchange memos and invoices. Integration is so important. There are no workarounds or extra work for us. The customer service is excellent, with fast and friendly responses. Having a web application is a huge benefit as I can now work from my laptop and even my phone when I am away from the office.
Jeweler's Mutual Insurance Group
I have researched many industry platforms. Nothing comes close to Diamond Track especially as it relates to its user interface. It is extremely easy to learn and use which is great when training new employees. The functionality was created in a way that lets one do all transactions quickly with the least number of steps possible. They are constantly trying to make the platform better and adapting to the latest technology trends.
David Gross, CEO
We are long time patrons of DIAMOND TRACK. Through the years, David (David Solomon - CEO) and his team has helped us on a solid business trajectory. Diamond Track understands the demands of the diamond/jewelry industry as they are always ready to serve the necessary applications and features to simplify our company’s needs. Cloud based inventory management is user-friendly, it is an anytime and anywhere convenience to work at home, in office, or aboard. The software’s resourcefulness allows our connection to various industry platforms with diligence and reliability.
Ronen Twiss, CFO
The team at Diamond Track has created hands down the most powerful software for the jewelry industry. We are proud to say they are the new backbone of our company. The head of the support team, Elizabeth, is an absolute powerhouse. Setup was a breeze and was done over a weekend and we were ready to continue business as usual on Monday morning. Thank you to the team, you have given our business the tech advantage it has needed to grow.
We use Diamond Track for our 2 separate companies. We have been with them early on since they first released their original desktop system back in 2001. The system is very easy to use. Their staff work very hard on upgrading the system with new features. Their service is very good. I always have a representative get back to me in a timely manner.
Diamex Inc & Pintura Diamonds
We have used Diamond Track for our business for many years. When we first started looking for new software for our business we were instantly impressed with Diamond Track. So many features and easy to use. Over the years Diamond Track has added more and more features to impress us 16even more.
Diamond Track's support team is second to none and is always friendly and quick to respond to any questions we may have.
I highly recommend Diamond Track for your business !
We have been using Diamond Track since we started our company back in 2014. As a diamond wholesaler and jewelry manufacturer, integrating a reliable inventory software was key to successfully running our business. With thousands of carats of loose diamonds including parcels of melee, it is so important to have a software that efficiency tracks everything. Additionally, we have a large jewelry line with many intricate cost components that Diamond Track allows us to easily manage. We use the cloud based version and it’s been extremely helpful being able to access it at home and on the go.
We highly recommend Diamond Track to all diamond and jewelry companies.
We are incredibly happy that we switched to the Diamond Track online version. As a diamond wholesaler and jewelry manufacturer we stock hundreds of loose diamonds, including melee, and we stock and/or manufacture thousands of jewelry pieces. This software enables us to enter everything correctly and efficiently.
I enjoy having access to our software 24/7. It makes us able to help our customers and complete tasks whether we are in or out of the office.
The transition from the desktop version to the online version was pretty seamless. Diamond Track’s support team is always very friendly, knowledgeable, and quick to respond to any questions or issues we have. I especially like the fact that I can get training and support right from the software. And, if I cannot figure something out, I just fill out a support ticket and I get a response very promptly.
I would recommend Diamond Track’s online edition to any jewelry business.
Carat Smart USA
Diamond Track was the first diamond software that we ever used. We were using the desktop version for twelve years and it was working well but working remotely was not an easy option.
Thankfully, a few years ago, we upgraded to Diamond Track Online which is usable always and anywhere as long as we have internet. The software is not flawless but they are actively making improvements and the customer service is excellent. In addition to running the software in our office it is used seamlessly to feed our inventory automatically to our website as well as B2B websites. We highly recommend Diamond Track Online.
We have been part of the Diamond Track family for over twenty years. We started with the desktop version and upgraded two years ago to their “online” edition.
This software answers all of our needs, it is user friendly with exceptional customer service.
Any additional feature that we required or any type of issue we had was resolved very efficiently and quickly. Elizabeth (senior support representative) is very attentive and answers within the hour.
We highly recommend Diamond Track to anyone in the industry especially if you are selling on-line!
We have been using Diamond Track Online Edition for approximately two years. This software is highly recommended because of its ability in keeping organized track of inventory, memos, and invoices as well as being able to access the software from anywhere internet service is provided.
The software is simple to learn and navigate saving time on day to day operations. Any questions/issues that may arise, their support team responds quickly and efficiently resolving the matter.
We no longer update our customer list on our site. It has not been updated since 2016. We now have hundreds of customers worldwide. Please contact us for more information.